Mahindra has always been a customer centric company. We value your feedback and
strive to address concerns that any of our customers may have, with speed and empathy.
There are many ways you can reach us, and we will try to respond within a maximum
of 24 hours, even earlier if these issues are raised within working hours.
We invest a lot of effort in training our dealership personnel, however as in any
business, gaps do occur. We learn from the gaps and make immediate process corrections.
Our team of engineers and customer care managers are trained to do a data based
and objective evaluation of our customer's feedback. Followed by jointly arriving
on a win -win solution, that develops mutual trust and strengthens long term relationships.
To help connect to customers easily, we have 16 regional offices (Delhi, Lucknow,
Jaipur, Chandigarh, Mumbai, Bhopal, Ahmedabad, Pune, Kolkata, Patna, Bhubaneswar,
Guwhati, Chennai, Hyderabad, Bangalore and Cochin). Our employees are trained to
be polite with our customers and always base their judgments on data, facts, evidence
and not on assumptions. We may not always be able to satisfy 100% of our customer's
demands, but our customers can rest assured that we will be fair and always do our
best to provide solutions to customer concerns, and take into account customer feedback.
We are very eager to hear what our customers have to say about their experiences
with any organization/people associated with Mahindra. There are five ways for customers
to reach us and share their experience:
M&M has 16 regional offices. Each of these offices, have Customer Care Managers
who are responsible for specific dealerships. You can contact these offices (the
contact details are provided in owners handbook supplied with your vehicle) and
give them your feedback. We'll ensure your concern is addressed as soon as possible.
We have 16 RCCMs (Regional Customer Care Managers) who are in charge for their states.
They are very competent engineers with vast experience in after sales and are responsible
for customer care in their regions. The RCCM for your region will contact you back
if you mention this desire to any individual you are talking to at M&M. You can
also send a mail to firstname.lastname@example.org a request that you want to talk
to the RCCM. Rest assured you will be contacted back.
Mails received at the address email@example.com during working hours (Mon
to Fri 0900 - 1700 hrs) are usually acknowledged within 60 minutes. Similarly we
attempt to respond to letters / faxes received, within 6 hours.
You can send your communication to VP - Customer Care, Mr. Sanjoy Gupta on firstname.lastname@example.org.
He will strive to respond back to you within 6 hours during working days and when
he is in office. A copy of this mail communication should also be marked to email@example.com.
The top most office in Automotive Sector is that of Sector President. He can be
reached on AFS-President@mahindra.com. You can expect a response from his office
within a maximum of 24 hours.
We will be glad to know your feedback regarding any of our products. You can address
the communication to: the Brand Manager - (THAR) and mail it to firstname.lastname@example.org
or fax it to 022 28468523 or call us on our Toll Free number: 1800 209 6006.
Please call our WITH YOU HAMESHA toll free number 1800 209 6006 and tell them your
request, they will give you a docket number. You will be contacted back by us or
our dealership depending on the nature of your enquiry.
For all vehicles the ex-showroom prices are declared in advance by Mahindra & Mahindra.
This information is available on our website. For spare parts, Mahindra & Mahindra
declares the respective MRPs (Maximum Retail Prices). Labour charges for services
rendered are by an hourly flat-rate as per A, B, C classified cities. These have
been pre defined by M&M and each job is charged by the standard number of hours
that is necessary for the job. (The calculation will be done on the basis of - hours
for job multiplied by flat rate for the city. For example: If you're in Mumbai,
where the hourly rate is Rs. 375. A two and half hour job would be charged at Rs.
375 x 2.5 hours = Rs 937.50.
For further enquiries and information you can reach us at :
Mahindra & Mahindra Ltd.,
Mahindra Towers - 3rd Floor,
Mumbai - 400101
Tel :022 - 28468525
TOLL FREE :1800 209 6006
Fax :022 - 28468523